Gaya APA

Leanard, Lessons. (2010). Making Customers Matter . United States of America: Harvard Business Press.

Gaya Chicago

Leanard, Lessons. Making Customers Matter. United States of America: Harvard Business Press, 2010. .

Gaya MLA

Leanard, Lessons. Making Customers Matter. United States of America: Harvard Business Press, 2010. .

Gaya Turabian

Leanard, Lessons. Making Customers Matter. United States of America: Harvard Business Press, 2010. .