Gaya APA

Making Customers Matter: The Lesson Learned Series. (2010). Boston: Harvard Business Press.

Gaya Chicago

Making Customers Matter: The Lesson Learned Series. Cet.1. Boston: Harvard Business Press, 2010. .

Gaya MLA

Making Customers Matter: The Lesson Learned Series. Cet.1. Boston: Harvard Business Press, 2010. .

Gaya Turabian

Making Customers Matter: The Lesson Learned Series. Boston: Harvard Business Press, 2010. .